CCaaS and UCaaS are emerging as the two core models, which opens the door for growth among cloud-based contact center solutions like Aircall.
Over the past few years, changing consumer behavior and digital transformation have been driving innovation for contact center technology. Read More: Raydiant Partners with Retail Analytics Platform RetailNext to Automate Occupancy Tracking for Retailers How are you seeing the contact center industry shift today and what are some key features and technologies that you feel are changing the game for this market? We are hoping that our work in improving our technology will positively impact the call center industry as a whole and show that investing in customer experience and partnerships help produce both productivity, and better moments through richer conversations. With the funding from this recent announcement, we’ll be investing in improving our technology with new AI capabilities and additional productivity features for call centers, including machine learning, sentiment analysis, and insights. These three themes will be implicated in Aircall’s product roadmap to deliver rich and insightful moments between our customers and theirs. These focus areas are call analytics, conversational context, and speech recognition. We believe that three key focus areas drive customer interest, and loyalty. We are dedicated to ensuring that our investments in our technology will continue to empower professionals to have richer business conversations. We always had the powerful drive to help millions of professionals create better communication between them and their customers. Aircall’s cloud based phone solution modernizes the customer experience and enables support and sales agents to have smarter conversations.
Over the past year, companies of all sizes experienced an accelerated growth in their digital transformation, and at the same time, their customers increased their expectations around personalized and convenient service. With this fundraise, we can continue our mission of changing how professionals use the phone on a daily basis. Thank you, we are excited to share the news and are thrilled with Aircall’s quick growth. _ Hi Olivier, congratulations on the recent funding and valuation! What are your comments on the impact of this to the contact center industry and the future of Aircall?
#Aircall crm 120m sachs group series#
Leading cloud-based voice platform provider Aircall recently announced a $120M Series D funding round led by Goldman Sachs CEO at Aircall – Olivier Pailhes has a chat with SalesTechStar to discuss the funding further as well as what it means for the company and contact center industry:
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